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Softopia 
Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface. 
http://www.softopia.com 
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HelpTrac 
Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency. 
http://www.helptrac.com 
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